🚚 Payment & Shipping Policy
Last Updated: October 20261. 💳 Accepted Payment Methods
At Wilson Herbs, we provide seamless, 100% secure payment gateways powered by Razorpay and direct verified WhatsApp UPI ordering:
- UPI Payments: Google Pay, PhonePe, Paytm, BHIM UPI, and any banking UPI app.
- Credit & Debit Cards: Visa, MasterCard, RuPay, American Express, and Maestro.
- Net Banking: Over 50+ major Indian banks supported.
- WhatsApp Direct UPI Order: Complete your order with our verified store executive with instant screenshot confirmation.
- Security: All online card & UPI transactions are encrypted using bank-grade 128-bit SSL encryption. We never store your card numbers or PINs.
2. 📦 Order Processing & Dispatch Timeline
Because all Wilson Herbs products are handcrafted fresh in small batches without artificial preservatives:
- Dispatch Window: All confirmed orders are packed with care and dispatched within 24 to 48 business hours (Monday to Saturday, excluding public holidays).
- Origin of Shipment: All packages are dispatched directly from our botanical studio in Coimbatore, Tamil Nadu - 641001.
- Order Confirmation: An instant confirmation SMS, Email, and WhatsApp message will be sent upon successful payment receipt.
3. 🚚 Delivery Timelines Across India
We partner with leading express courier services including BlueDart, Delhivery, DTDC, and India Post Speed Post to ensure fast, reliable delivery to over 29,000+ pin codes:
| Region / State | Estimated Transit Time | Shipping Partner |
|---|---|---|
| Tamil Nadu, Kerala, Karnataka, Andhra & Telangana | 2 to 3 Business Days | Express Air / Surface Courier |
| Metro Cities (Mumbai, Delhi NCR, Kolkata, Pune) | 3 to 4 Business Days | BlueDart / Delhivery Express |
| Rest of India (Tier 2 & Tier 3 Cities) | 4 to 5 Business Days | Delhivery / DTDC / Speed Post |
| Northeast, J&K, Islands & Remote Pin Codes | 5 to 7 Business Days | India Post Speed Post |
4. 🏷️ Shipping Charges & Free Delivery
- 🎁 All Combo Offers: 100% FREE SHIPPING across all pin codes in India with no minimum cart requirement.
- Orders Above ₹499: FREE SHIPPING automatically applied during checkout.
- Orders Below ₹499: Nominal flat shipping fee of ₹50 to cover express packaging and logistics.
5. 📍 Live Shipment Tracking
Once your parcel is handed over to the courier partner, an automated message with your AWB / Tracking Number and direct tracking URL will be sent to your registered WhatsApp number and Email. You can also view live status in your Customer Account portal on our website.
6. 🛡️ Damaged or Tampered Package Guarantee
Your satisfaction and safety are paramount. If you receive a package that appears visibly damaged or leaked during transit:
- Please take a photo or brief video of the outer parcel and damaged item upon opening.
- Send it to us on WhatsApp (+91 9035800889) or email (judyjanetwilson1@gmail.com) within 48 hours of delivery.
- We will dispatch a 100% Free Immediate Replacement at no extra cost to you.